Privacy Policy

1. Information We Collect

Personal Information

When you book our services, we may collect the following personal information:

• Full name and contact details (phone number, email address)

• Service address and location details

• Payment information (credit card details, billing address)

• Qatar ID or passport details (for document clearing services)

• Company information (for corporate clients)

• Service preferences and special instructions

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type

• Device information and operating system

• Pages viewed and time spent on our website

• Referring website addresses

• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide, maintain, and improve our cleaning, hospitality, and document clearing services.

Communication: To contact you regarding appointments, service updates, confirmations, and customer support.

Payment Processing: To process transactions and send invoices and receipts.

Marketing: To send promotional offers, newsletters, and updates about our services (you can opt out at any time).

Improvement: To analyze usage patterns and improve our website and services.

Legal Compliance: To comply with applicable laws, regulations, and government requirements in Qatar.

Safety & Security: To protect against fraud, unauthorized access, and ensure the safety of our clients and staff.

3. How We Share Your Information

Trade Hub does not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (payment processors, scheduling software, etc.).

Staff Members: Our cleaning and hospitality staff receive necessary information (name, address, contact details) to perform services at your location.

Government Authorities: We may disclose information to government entities, regulatory bodies, or law enforcement when required by Qatar law or legal process.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent: We may share information with third parties when you provide explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Secure SSL encryption for online transactions

• Regular security audits and updates

• Restricted access to personal data (only authorized personnel)

• Secure storage of physical documents

• Staff training on data protection and confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

• Service records are kept for 3 years for accounting and legal purposes

• Payment information is retained as required by Qatar financial regulations

• Document clearing records are maintained for 5 years

When information is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

6. Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal data we hold about you.

Correction: You can request correction of inaccurate or incomplete information.

Deletion: You can request deletion of your personal data, subject to legal retention requirements.

Objection: You can object to the processing of your data for marketing purposes.

Restriction: You can request restriction of processing in certain circumstances.

Data Portability: You can request transfer of your data to another service provider.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly

• Performance Cookies: Help us understand how visitors interact with our website

• Functionality Cookies: Remember your preferences and settings

• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (payment gateways, social media platforms, etc.). We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Trade Hub's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of Qatar. By using our services, you consent to the transfer of information to countries that may have different data protection laws than Qatar. We ensure appropriate safeguards are in place to protect your data during such transfers.

11. Marketing Communications

With your consent, we may send you promotional emails, SMS messages, and WhatsApp notifications about our services, special offers, and company updates.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails

• Replying "STOP" to SMS messages

• Contacting us directly at the information provided below

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a revised "Last Updated" date

• Sending an email notification to registered users

Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Trade Hub Qatar

Address: Office 30, Hub Business Center, Al Mirqab Mall, Doha, Qatar

Phone: +974 7015 7775

WhatsApp: +974 7015 7775

Email: info@tradehub.qa

Website: www.tradehub.qa

We will respond to your inquiry within 5 business days.

14. Compliance with Qatar Law

This Privacy Policy is designed to comply with Qatar's data protection regulations and international best practices. Trade Hub is committed to transparency and accountability in all data processing activities conducted within the State of Qatar.